Links2Care is a non-profit community service organization that provides multi-service support to seniors, adults with disabilities, children and families in Mississauga and the Halton Region. We proudly serve approximately 7,000 individuals with a dedicated team of over 350 staff members and volunteers to provide community care where it matters most. These service programs operate within a $8.2M per annum budget.
Links2Care is proud to be a Great Place to Work® (Certified 2025-2026) and to have won 2026 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
For more information about our wide variety of programs and services, please peruse our website.
Position Overview
The In-Home Services Administrative Assistant will provide administrative support to the In-Home Services department with a focus on the client intake process and supporting the management of clients waiting for service. This role will be key in ensuring that clients needing service have been appropriately screened and entered into the system accordingly so that program leader/coordinator staff can move forward with bringing clients on for service.
Role and Responsibilities
Organizational
- Comply with the Links2Care policies, standards, guidelines, and procedures.
- Participate effectively in staff and other designated internal meetings.
- Maintain the strictest level of confidentiality of all pertinent agency documentation/information.
Program & Services
- Perform administrative duties for the In-Home Services department tied specifically to the intake process for clients and supporting the management of clients waiting for service.
- Duties include but are not limited to:
- Review and accept/decline clients in HPG system
- Oversee/Monitor L2C Oakville Fax Machine, checking for referrals and forwarding to the appropriate department as needed
- Prepare client file with printed referral and transfer to Program Leader or Community Navigator as applicable
- Input client data into AlayaCare
- Update and maintain accurate data in AlayaCare
- Maintain filing cabinet adding new files and pulling dormant files for storage
- Prepare client folders for distribution
- Contact clients as directed on the waitlist to update list accordingly
- Assist with PPE supply room and distributing to Point of Care Staff
- Collaborate with internal and external clients
- Complete audits as required
- Participate/Assist with meetings and committees as required
- Assist with monitoring of the L2C Oakville Office front door as needed
- Other duties as assigned
Monitor and Evaluate
- Maintain records as per agency standards.
- Report in writing: all accidents, injuries, and occurrences.
- Provide reports as required or requested.
Community Relations
- Maintain positive relationships with networks, professional organizations, and other related service providers.
- Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.
Professional Development
- Set performance and professional development goals.
- Participate in regular meetings with Manager, In Home Services or other Links2Care staff as required.
- Attend meetings, workshops, and other in-service events as approved.
- Awareness of agency’s Financial, Human Resources and Health and Safety policies/procedures.
Other
- Account for any program-related funds for which responsibility is granted.
- Perform other duties as assigned.
Qualifications
- Completion of an Administration Certification program or related course from a recognized college/university, combined with 1-2 years relevant work experience.
- Excellent data entry skills with high speed and accuracy.
- Proven experience in data entry or clerical work.
- Strong attention to detail and ability to maintain error-free records.
- Experience with data management systems and databases.
- Professional telephone etiquette and call handling ability.
- Clear and confident verbal and written communication skills.
- Ability to work independently with little direct supervision.
- Adaptability and flexibility in a fast-paced office setting.
- Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen prior to and throughout employment as requested by Links2Care is required.
