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Links2Care is committed to service excellence in serving all clients including people with disabilities. As such, we will ensure equal access and participation to people with disabilities and to treating them in ways which will allow them to maintain their dignity and independence. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws in a timely manner.

Assistive Devices:

Links2Care will ensure that our staff and volunteers are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.

Communication:

Links2Care employees and volunteers will communicate with people with disabilities in ways that take into account their disability.

Service Animals:

Links2Care welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will not be charged for support persons.

Notice of Temporary Service Disruption:

In the event of a planned or unexpected disruption to services for clients with disabilities, Links2Care will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the front door at the Links2Care facility where service has been disrupted and/or will be posted on our website.

Training:

Links2Care has and will continue to provide training to all our employees, volunteers, students, Board of Directors, Providers, or other third parties who may act on our behalf. This training will be provided to staff and volunteers prior to employment or placement with Links2Care during their initial agency orientation.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Links2Care’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Links2Care’s goods and services.

Staff will also be informed, and where necessary trained, when changes are made to our accessible customer service plan.

Feedback Process:

We welcome your feedback on the way Links2Care provides services to people with disabilities.

All feedback, including complaints, will be responded to within 7 business days. Please feel free to direct your comments to:

info@links2care.ca – 2030 Bristol Circle, #202, Oakville, ON L6H 0H2 905-844-0252 – 1-866-844-0252

Modifications To This Or Other Policies:

Any policy of Links2Care that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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