Links2Care is a non-profit community service organization that provides multi-service support to seniors, adults with disabilities, children and families in Mississauga and the Halton Region. We proudly serve approximately 7,000 individuals with a dedicated team of over 350 staff members and volunteers to provide community care where it matters most. These service programs operate within a $8.2M per annum budget.
Links2Care is proud to be a Great Place to Work® (Certified 2025-2026) and to have won 2026 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
For more information about our wide variety of programs and services, please peruse our website.
Position Overview
The Coordinator, Home Maintenance & Repair (HMR), is accountable for coordinating the delivery and efficient operation of the HMR referral program. The Coordinator matches screened providers to clients in the community who have requested one of HMR’s services. Accountabilities include HMR provider recruitment and screening; record client work and satisfaction; accurate and timely administration.
As a referral model program, the Coordinator is responsible to provide key supports to providers who are screened by Links2Care but are independent workers and are not employees of Links2Care.
Role and Responsibilities
- The Coordinator, Home Maintenance and Repair (HMR) is responsible for the overall Coordinator operations and KPIs for the HMR program.
- Recruit, interview, select and onboard qualified providers to carry out Home Maintenance and Repair activities safely and efficiently.
- Maintain confidentiality of all pertinent client and agency documentation/ information.
- Screen new referrals of new clients to determine client goals and service eligibility.
- Coordinate services for clients, continually monitoring and adjusting service to address clients’ changing goals.
- Collect and maintain client and service provider information and run reports to ensure KPIs maintained.
- Meet employer requirements in accordance with the Links2Care policy and relevant legislation.
- Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.
- Take initiative in outreach and promote Links2Care programs in the community to build awareness and increase clientele.
Skills and Competencies:
- Demonstrates Links2Care values.
- Establishes and maintains positive and professional relationships with stakeholders.
- Demonstrates professional, caring, and compassionate delivery of service.
- Communicates effectively both verbally and in writing.
- Excellent time management skills with the ability to work independently with minimal supervision.
- Ability to work collaboratively and cooperatively with others as part of a team.
- Possesses analytical and problem-solving skills.
- Strong organizational and administrative skills.
- Attentive to detail and accurate with numbers.
- Demonstrates accountability.
- Proficient computer skills in Microsoft Office. Experience with Alayacare is an asset.
- Maintains professional knowledge and competence.
Qualifications
- Related degree/diploma to ensure understanding services and program requirements for seniors and persons with disability with a genuine interest in providing professional, caring and compassionate service to clients.
- Working knowledge of community resources and programs available to seniors in work area.
- Strong organizational and administrative skills coupled with strong computer skills in MS office.
- Ability to safeguard and maintain a high level of confidentiality of client information.
- Ability to work independently with little direct supervision.
- Completion of a satisfactory Vulnerable Sector Screen prior to placement and throughout placement as requested by Links2Care is required.
- Staff who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
- Requirement for travel in Halton, Mississauga and Etobicoke area.
