Links2Care is a non-profit community service organization that provides multi-service support to seniors, adults with disabilities, children and families in Mississauga and the Halton Region. We proudly serve approximately 7,000 individuals with a dedicated team of over 350 staff members and volunteers to provide community care where it matters most. These service programs operate within a $8.2M per annum budget.
Links2Care is proud to be a Great Place to Work® (Certified 2025-2026) and to have won 2026 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
For more information about our wide variety of programs and services, please peruse our website.
Position Overview
Links2Care is looking to fill a full-time position of Community Navigator. The Community Navigator supports seniors, individuals with disabilities and families by navigating the system to help them achieve their care goals. In addition, the Community Navigator will support clients and caregivers to acquire the needed skills to navigate systems of care to manage their day-to-day health and social care needs. The Community Navigator work with clients with needs often related to the social determinants of health. This could include providing assistance with housing insecurity, income insecurity, access to social and health care services that may include supports for managing an addiction, mental health, abuse, bereavement, family or caregiver dynamics/dysfunction and other challenges associated with living independently. The Community Navigator will make referrals to other service providers and programs, as appropriate.
Role and Responsibilities:
- Coordinates and navigates systems of care that will support the client to achieve their care goals.
- Assesses emerging circumstances identified by the client that risk destabilizing their safety and well-being.
- Provides care management while promoting skills of the client and/or caregiver to navigate needed systems to address their care needs that include but are not limited to providing information and resources about programs and services available throughout Halton.
- Ensures principles of Health Equity are used when interacting with clients, caregivers and service partners.
- Assists clients with applications for housing, financial benefits and other resources, as appropriate.
- Actively listens, providing non-judgmental support to clients for self-directed decision making and choice.
- Collects and maintains client and employee information based on program needs and employer requirements in accordance with the Links2Care confidentiality/privacy policy, PHIPA and PIPEDA legislation and IAR privacy standards.
- Accurately documents and maintains client care plans aligned with Links2Care’s policies.
- Develops collaboration and partnerships, liaising, consulting and advocating with community service providers, caregivers, professionals and family members on behalf of the clients as appropriate.
- Records, and reports program statistical data and analyzes annually to contribute to quality improvement in practices and processes, as needed.
- Develops and implements program evaluations and monitors ongoing program performance measures for continuous improvement through client satisfaction surveys.
- Mentors Links2Care staff in managing persons in crisis, facilitating group information sessions as needed.
- Participates in ongoing education and continuous learning opportunities.
- Participates in community networking and community partnerships.
- Participates in the broader Links2Care team by attending general staff/team meetings, community events, fundraising events and marketing of programs.
Qualifications and Skills
- Bachelor’s degree/Diploma in Social Work (preferred), Geriatrics, Community Development, or other related field combined with a minimum 1–2-year relevant experience working with seniors and individuals with disabilities. Previous experience supporting persons in crisis and/or with complex needs is required.
- Must have reliable transportation, a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance coverage, in the candidate’s name.
- Outstanding verbal communication skills and written skills.
- Demonstrated ability to assess with good judgment and instinct in understanding and supporting vulnerable populations and the needs of clients.
- Thorough understanding and awareness of issues impacting seniors and persons with disabilities including homelessness, poverty, abuse and mental health.
- Sound knowledge of community resources and programs available to seniors and persons with disabilities in Halton. Knowledge of the programs and services provided by Links2Care is an asset.
- Working knowledge of Home and Community Care mandate, as well as seniors programming, funding sources and implications of program decisions.
- Strong organizational and administrative skills.
- Proficient computer skills in Microsoft Office. Comprehension of the InterRAI Cha client assessment tool and Alayacare is an asset.
- Outstanding documentation skills with the ability to create accurate and detailed client case notes.
- Tact, discretion, honesty and ability to develop positive relationships with seniors and adults with disabilities.
- Ability to safeguard and maintain a high level of confidentiality.
- Ability to establish and maintain professional boundaries and work within a defined scope of service.
- Ability to work independently with little direct supervision.
- Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen prior to and throughout employment is required.
