Links2Care is a non-profit community service organization that provides multi-service support to seniors, adults with disabilities, children and families in Mississauga and the Halton Region. We proudly serve approximately 7,000 individuals with a dedicated team of over 350 staff members and volunteers to provide community care where it matters most. These service programs operate within a $8.2M per annum budget.
Links2Care is proud to be a Great Place to Work® (Certified 2024-2025) and to have won 2025 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
For more information about our wide variety of programs and services, please peruse our website.
Position Overview
The In-Home Services Program Leader will be responsible for coordination and delivery of our In-Home Service programs for seniors and persons with disabilities throughout Halton and Mississauga. The In-Home Services Program Leader is responsible for overseeing client care, as performed by Personal Support Workers (PSW) and Home Support Workers (HSW) and is also responsible for all aspects of PSW and HSW staff leadership, supervision, payroll, interviewing, evaluation, training and development. The In-Home Services Program Leader is responsible for overseeing client experience, establishing clients for service and follow up with clients as needed.
Role and Responsibilities
- Conducts assessment and reassessments of clients every 6 months or as required.
- Maintain confidentiality of all pertinent agency documentation/information.
- Coordinates service delivery ensuring program activities operate efficiently within the policies, procedures, standards, and guidelines of Links2Care, the mandate of the MOHLTC, the LHIN6 and CARF accreditation standards.
- Screens new community referrals and conducts assessments of new clients to determine client goals and service eligibility, making appropriate referrals to other Links2Care programs and/or community support services as needed.
- Coordinates services for clients, continually monitoring and adjusting service to address clients’ changing goals.
- Collects and maintains client and employee information based on program needs and employer requirements in accordance to the Links2Care confidentiality/privacy policy, and PHIPA and PIPEDA legislation.
- Accurately documents and maintains client care plans.
- In consultations with the Manager, In-Home Services, plans and coordinates the work of PSWs including the client initial schedule, supervision, evaluation, coaching, training and team building of CSW and PSW staff.
- In collaboration with Human Resources, recruits, interviews, selects, trains and orients qualified staff to carry out program activity safely and efficiently.
- Participates in various aspects of Health and Safety including ensuring work sites are safe, filling out incident reports as needed and may participate on the Health and Safety Committee.
- Provides yearly performance reviews for PSW and CSW staff.
- Uses the Alayacare platform for all data management including scheduling, client information and care plans.
Skills and Competencies
- Demonstrates and supports Links2Care mission, vision and values.
- Establishes and maintains positive and professional relationships with stakeholders.
- Demonstrates professional, caring, and compassionate delivery of service.
- Communicates effectively both verbally and in writing.
- Excellent time management skills with the ability to work independently with minimal supervision.
- Ability to work collaboratively and cooperatively with others as part of a team
- Possesses analytical and problem-solving skills.
- Strong organizational and administrative skills.
- Attentive to detail and accurate with numbers.
- Demonstrates accountability.
- Proficient computer skills in Microsoft Office. Experience with Alayacare and HPG is an asset.
- Maintains professional knowledge and competence.
Qualifications
- Post-secondary education in gerontology (preferably) or social sciences.
- Minimum 2+ years’ experience in the delivery of seniors or community programming.
- Working knowledge of community resources and programs available to seniors in Peel and Halton. Knowledge of the programs and services provided by Links2Care is an asset.
- Working knowledge of the Local Health Integration Network (LHIN6) mandate, CARF accreditation standards as well as seniors programming, funding sources and implications of program decisions.
- Strong organizational and administrative skills coupled with strong computer skills in MS office.
- Ability to quickly assess and respond appropriately to situations.
- Working knowledge of the Inter-RAI Cha client assessment tool and AlayaCare is an asset.
- Ability to quickly assess the needs of seniors and refer to appropriate programs internally and externally.
- Ability to safeguard and maintain a high level of confidentiality of client information.
- Ability to communicate effectively both orally and in writing.
- Ability to work independently with little direct supervision.
- Completion of a satisfactory Criminal Records and Judicial Matters Check (CRJMC) prior to employment and throughout employment as requested by Links2Care is required.
- Staff who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
- Requirement for travel in Halton, Mississauga and Etobicoke area
