Links2Care is a non-profit community service organization that provides multi-service support to seniors, adults with disabilities, children and families in Mississauga and the Halton Region. We proudly serve approximately 7,000 individuals with a dedicated team of over 350 staff members and volunteers to provide community care where it matters most. These service programs operate within a $8.2M per annum budget.
Links2Care is proud to be a Great Place to Work® (Certified 2024-2025) and to have won 2024 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
For more information about our wide variety of programs and services, please peruse our website.
Position Overview
This is an exciting hands-on, onsite position to develop and lead the team for the Navigate Halton collaborative case management services on the supportive housing floor at 265 Kerr Street in Oakville. Residents may have been chronically homeless, or precariously housed and are needing intensive case management to be able to stay housed and access programs. The manager will ensure a wrap around, client centred approach that will address mental heath, physical health, addiction and housing retention for clients. This position will be responsible for and ensuring a case management approach whereby staff will develop one-on-one relationships with clients, link clients to supports and provide outreach, develop relationships and coordinate with other services as required.
As a people leader, the manager will display excellence in leadership skills and oversee positions which include Case Managers/Navigators, Program Support Workers and an Enhanced Home Support Worker. As a leader, the Manager displays excellence in leading people, communication, facilitation, collaboration, judgement, decision making and community and stakeholder engagement.
Role and Responsibilities:
- Responsible for day-to-day oversight of the services and ensures an intensive case management approach where staff link clients to supports and provide outreach, develop relationships and coordinate with other services as required.
- Is knowledgeable on and uses a housing first approach that to focuses on providing supports through case management.
- Ensures a wrap around, client centered approach to the service delivery which will address mental health, physical health, addiction and housing retention.
- Uses a trauma informed care approach to service delivery that recognizes and responds to the impact of trauma on individuals.
- Accountable, provides leadership and oversees all areas for the roles of Case Managers/Navigators, Enhanced Home Support Worker and Program Support Workers and provides clearly understood; expectations and limits, quality of work they are expected to accomplish and the level of excellence they must achieve and maintain.
- Achieves results by setting a good example, being inclusive, a positive influence and a dynamic and innovative role model.
- Tracks the performance of Navigate Halton 265 Kerr staff and makes immediate adjustments as necessary
- Responsible for continuous improvements, enhancements and new innovative ideas to programs and services.Has foresight into, works proactively and acts upon potential risks with respect to administrative and operational deficiencies.
- Coordinates with the property manager, as required, on tenant-related matters that may impact clients’ well-being or housing retention.
- Develops and fosters positive and strong relationships with community partners, funders, local governments, other agencies and health authorities for existing and new programming opportunities.
- Addresses conflicts or challenges between all staff or with clients in a fair, timely, and professional manner.
- Develops and fosters positive relationships with Links2Care staff tied to the Community Wellness Hub at 265 Kerr.
- Works closely and collaboratively with other departments contributing to organizational needs and supporting their objectives and projects.
- Upholds and demonstrates best practices for communication and engagement with clients, staff, funders, partners and the community.
- Develops and monitors policies and procedures related to program portfolio.
- Monitors program and project activities, outputs and progress for alignments and anticipated outcomes.
- Tracks, reviews, organizes and reports on relevant metrics related to portfolio inclusive of targets, KPI’s and client experience. Adjusts as necessary
- Works with data platforms and databases to review and analyze data and ensures data integrity.
- Accurately complete reports, correspondence, memos, documentation, records and forms as required.
- Works closely with the Director to develop and implement the policies, procedures and best practices of program and of Links2Care.
- Provides strategic advice, information and counsel to Director.
- Ensures that staff are working and running their programs in a manner, and with the protective devices, measures and procedures required by the Occupational Health and Safety Act and Regulations.
- Identifies unsafe acts and conditions and corrects immediately.
- Receives, acts and supports staff upon incident reports and/or client complaints and assists in investigations as necessary.
- Travels to other locations within the Halton region to connect with partners, programs and other stakeholders.
- Will respond to after-hours issues and resolve accordingly
The above tasks are representative but not all-inclusive.
Qualifications:
- University Degree in Social Work, Community Development, Health or Social Sciences field. Registered professional or designation is preferred.
- A leadership style that empowers and builds capacity in staff teams, participates and willing to do what needs to be done for success of programs.
- Relevant leadership experience overseeing various levels of staff from front line to coordination and staff who have been involved in case management.
- In depth understanding of case management and service coordination.
- Knowledge of the Housing First approach.
- Experience and knowledge working with clients who have experienced homelessness and experience dealing with mental health issues, abuse issues, health issues etc.
- Strong consultative, facilitation, consensus building, decision making, conflict resolution, project management, leadership, interpersonal. coaching and organizational skills.
- Demonstrated ability to manage complex environments with competing priorities.
- Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information and influence/persuade others.
- Relevant experience working in and with community and broad experience working and developing relationships with key partners in collaborative type projects.
- Ability to develop positive relationships with employees, clients, volunteers, partners, funders and the community at large.
- Strong organizational, administrative, documentation skills with the ability to create accurate and detailed records and other documents.
- In depth knowledge of community resources and programs serving all ages groups and knowledge and understanding of health supports available for individuals.
- Extensive knowledge of the local health care system and community resources.
- Outstanding and effective communication skills both verbal and written.
- Proficiency with Microsoft Office programs, internet research, and ability to learn and master other computer programs as needed.
- Access to a vehicle is required, as travel between sites may be required. Employees who travel for work related purposes must have reliable transportation, a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance coverage.
Completion of a satisfactory Criminal Record and Judicial Matters Check (CRJMC) prior to and throughout employment as requested by Links2Care is required.
